Net Ops Specialist

Employer
Location
San Diego, California
Salary
Open
Posted
Sep 27, 2016
Closes
Oct 26, 2016
Category
IT
Job Type
Full Time
Career Level
Not Specified

Description
Provides Tier 1 and Tier 2 level technical support of operational activities in a desktop computing environment. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. 
 

Responsibilities include:

  • Provides support to end users on a variety of issues. 
  • Identifies, researches and resolves technical problems. 
  • Responds to telephone calls, email and personnel requests for technical support. 
  • Documents, tracks and monitors the problem to ensure a timely resolution. 
  • Performs proper installation, maintenance and upgrade activities for computer hardware, operating systems, network connectivity, desktop applications, business applications, printing and email.

Requirements

  • High school diploma or GED required. May require an associate's degree in a related area.
  • 3+ years working as Network/Computer Technician supporting 500+ user environment. 
  • A+ or MCP, CompTIA Network + Certification, MS Certified Desktop Technician or equivalent knowledge and experience.
  • Minimum 3 years installing and configuring desktop applications and systems: MS Windows XP OS, Outlook 2000/2003, Office 2000/2003, Intel Base Computers, PDAs, and Local & LAN based printing, Network devices, LAN Connectivity and 3rd party Productivity applications (i.e. MS Projects). 
  • Minimum of 3 years experience in IT Support environment supporting E- Help Desk Call Tracking system, E-Asset Mgmt and Inventory system and Remote Assistance.