Claims Account Management Assistant

Concord, California
Not Specified
Sep 23, 2016
Nov 22, 2016
Job Type
Not Specified
Career Level
Not Specified

Title_Claims Account Management Assistant_

About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.

PositionClaims Account Management Assistant

LocationCA, Concord


The Claims Account Management Assistant provides assistance to claim account analysts and manager by performing a variety of support services that include, but are not limited to, those listed in the essential job functions section below.+ Data clean up projects
  • Log Tracking spreadsheets such as troubleshooting tracker, etc.
  • Administer policy requests related to Program Business - request policies that are not in ANA 3.0, track and provide.
  • Assistance with claims reviews - obtain excel loss run, set diary for due date for statuses, confirm statuses are completed. Print statuses for CAA/CAM to review. Prepare materials – electronic for claim review. Assistant sets diaries to check for statuses and then when ready sends to CAA/CAM who sends to attendees
  • Index large loss notices in AUI mail box and notify dedicated CAA/CAM.
  • Coding reviews on PEO's/Programs where this is a critical issue, which includes assistance with request/follow up for data clean up
  • Assist in preparation of Presentation materials for Marketing, Stewardship, Claim Reviews or other meetings to support Underwriting or claim related meetings with MP/Brokers/Agents.
  • Assist in Stewardship report generation in order to perform data analysis for CAA/CAM to complete report.
  • Other Special projects
  • Provide customer service, such as giving limited instructions on AmTrust Online tutorial and completing timely and accurate responses to customer inquiries and resolving minor items which arise during the claims handling process.
  • Receives and/or returns telephone calls as directed by claims account analyst and manager.
  • Other tasks as assigned by claims account analyst/manager

    Open Date10/10/2016

    Position Requirements+ Basic knowledge of claims procedures and computer systems.
  • Ability to take direction and make decisions.
  • Highly organized and detail oriented.
  • Ability to learn new procedures quickly and adapt to a changing environment.
  • Professional telephone demeanor and good oral and written communication skills.
  • Ability to work well under pressure and multi-task in a fast-paced environment.
  • Basic understanding of business technology.
  • Ability to work in a team environment.

    Education/Experience+ High school diploma.
  • Two to four years of experience in an insurance claims department or related experience.


    Req NumberCLA-16-00376


    Number of Openings1

    Employee Referral Eligible

    Employee Referral PayoutThis position is currently accepting applications.