REPO Plus Claims Processor

Carmel, Indiana
Not Specified
Sep 22, 2016
Nov 21, 2016
Job Type
Not Specified
Career Level
Not Specified

REPO Plus Claims Processor
Full Time | Non Exempt

This position is responsible for the administration and adjudication of REPO Plus claims of lower severity and complexity. May also be responsible for higher level administrative support to the REPO Plus team and claim department.


  • Verify coverage via internal system and attach support document to claims
  • Process claim documents and inquiries related to REPO Plus claims
  • Report new insurance claims to the borrower's insurance company
  • Present demands to the borrower's insurance company
  • Maintain a diary for each assigned REPO Plus claim
  • Maintain contact with borrower's insurance company to ensure REPO Plus claims are advanced
  • Negotiate reasonable settlements with borrower's insurance company
  • Handle telephone inquiries from clients and internal associates
  • Provide regular updates to clients on the status of their REPO Plus claims
  • Send out correspondence that explains the final resolution of the REPO Plus claim to client
  • Process and adjudicate REPO Plus claims of lower severity and complexity


  • High school diploma required
  • Some college or higher education preferred
  • Technical college or higher education will be strongly considered
  • Professional office experience preferred
  • Insurance background strongly preferred but not required
  • Strong customer service focus with two to three years of previous customer service experience required
  • Strong computer skills with knowledge of Lotus Notes, Microsoft office suite
  • Strong skills in all components of Microsoft Office and report programs in Microsoft Excel.

KNOWLEDGE, Skills And Abilities:

  • Ability to acknowledge and respect confidential information
  • Ability to work in a professional environment and interact with Financial Institution clients
  • Ability to handle multiple tasks, meet deadlines and manage multiple support functions
  • Ability to read and apply commonsense understanding to insurance policies , contracts, loan documents , short correspondence, oral/written instructions and memos
  • Ability to deal with problems and resolve with minimal support to a proper resolution
  • Ability to organize, prioritize and execute work in a manner that meets established claim/recovery service standards and benchmarks
  • Ability to learn quickly and adapt to different workload scenarios and multiple requests that must be done accurately, timely and thoroughly
  • Ability to use and master Microsoft office products; the ability to type at least 45 wpm
  • Strong attention to detail, producing a product that is accurate and meet with financial accounting practices
  • Ability to work independently in a fast-paced environment with the minimal support of a Manager or Supervisor
  • Ability to adjudicate REPO Plus claims of lower severity and complexity

Come Work For Allied:

Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. With more than 4,000 clients nationwide and offices in more than 14 states, we have grown progressively and we've recently exceeded 1,000 employees. If you're a person who thrives in a fast-paced, team-based, diverse environment and you enjoy helping others through personalized service, Allied Solutions could be the perfect fit!

What's In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits includes: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks of PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.