Subrogation Claims Service Specialist

Roanoke, Virginia
Not Specified
Sep 17, 2016
Nov 16, 2016
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance has an excellent opportunity for a Subrogation Claims Service Specialist in Roanoke, VA.

This job performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Admin Support

  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

  • Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

  • Provides back-up for any support functions in the office

Claims Support

  • May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

  • Receives, screens and routes incoming telephone calls and other electronic correspondence

  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

  • Generates and sends appropriate forms to insured/claimant for completion

  • Processes claims payments

  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

  • Participates in or assists in training new or less experienced employees and demonstrating work processes

  • Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently

Job Description

Job Qualifications

  • High School Diploma/General Education Diploma (GED), plus one year of customer service experience in an office environment
  • Excellent customer service skills and a passion to help others
  • Ability to be a self-starter and work independently
  • Excellent time management skills
  • Strong written and verbal communication skills
  • Strong computer, typing and grammar skills
  • Fluency in Spanish and English is especially desirable

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.