Customer Service Call Center Representative - Bilingual Spanish
Progressive Insurance  •  Austin, Texas  •  Posted: 9/16/2016


Customer Service Call Center Representative - Bilingual Spanish

Job Number: 137762

Join our collaborative team of dedicated individuals-and love what you do.

Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace 5 years in a row in Austin.

Customer Service Call Center Representative - Bilingual Spanish

As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you most valuable. As the voice of Progressive, you'll be the first interaction many of our customers have with us. Using your ability to make real connections with others, you'll help our customers and agents with questions about policies, billing and other insurance needs.

We offer paid training! Gain new skills and start a whole new career!

Pay Rate: $15-$19/hr, plus shift differential for non-traditional hours

State Date: Monday - November 21st, 2016

Training Schedule: 9:30 AM - 6:30 PM / Mon - Fri for approximately 18 weeks

Work Schedule: (choose 1 of the 3 Options below)

Option 1: (10:00 AM - 7:00 PM) Work: Mon, Tues, Thur, Fri, Sat Off: Sun, Wed

Option 2: (1:00 PM - 10:00 PM) Work: Tues - Sat Off: Sun, Mon

Option 3: (1:00 PM - 10:00 PM) Work: Sun - Thur Off: Fri, Sat

Education, Experience and Skills Needed to be Successful:

  • Bachelor's degree or one year of work experience in a customer service environment

  • Stellar communication and customer service skills

  • Experience in a fast paced and changing environment

  • Basic computer know-how

  • Ability to read, speak and write Spanish

Progressive Offers:
* Gainshare bonus of up to 16% of salary (Our annual Gainshare bonus program rewards employees based on the company's achievement of annual performance objectives)
* On-site clinical care and fitness center
* Ongoing training and career advancement
* Award winning, supportive environment which includes Employee Resource Groups
* Comprehensive benefits (medical, dental, vision, etc.) and a 401(k) plan

* Annual schedule selections based on performance
* Casual dress and great corporate culture

Apply Now
Apply now and find out what it's like to be valued for the talent and passion you invest in all that you do.
Here are a few things to keep in mind when applying with us:
*You'll be asked for information around your employment history and educational background

*After applying, you are able to monitor your status in the recruiting process on your

* A recruiter will contact you by email or phone if you are under consideration for a current position
* Some positions require candidates to meet company requirements on our online assessment test
* Candidates must pass a comprehensive background check.

Equal Opportunity Employer

Job: Contact Center

Primary Location: United States-Texas-Austin

Schedule: Full-time

Employee Status: Regular

Job Title:
Customer Service Call Center Representative - Bilingual Spanish
Not Specified
Job Type:
Austin, Texas