Call Center Systems Engineer

Costa Mesa, California
Not Specified
Sep 15, 2016
Nov 14, 2016
Job Type
Not Specified
Career Level
Not Specified

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 11,000 employees in 21 states, we provide legendary service to 14 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

This position provides strong knowledge of CTI applications using Genesys, Avaya PBX and MS SQL. Maintain and manage Genesys Routing, Framework and reporting. Responsible for supporting call center routing strategies and have experience with Genesys reporting, URS routing, SIP and GVP technology. Shows good understanding of Genesys (CTI) infrastructure. Understands the Genesys infrastructure quickly to analyze the issue and apply the best fix. Ability to communicate well with technical and non-technical users.


Successful candidates have the following qualifications:


Successful candidates have the following qualifications:
  • Four year college degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
  • Typically 4 years of IT experience, including 4 years' experience in Genesys Computer Telephony Integration development.
  • Proven interpersonal skills working in a team environment, creating a motivation for high achievement.
  • Interested individuals must have strong process orientation in Development and Testing Methodologies and a dedication to customer service and satisfaction.
  • Strong working knowledge of IVR development, VXML, Genesys routing, CME and C-Sharp development.
  • A working knowledge of Genesys Systems Architecture to create IVR Applications and Configuration Objects.
  • Must understand technical problems and solutions in relation to the current, as well as the future technical environment.
  • Must be able to recommend plans to integrate new and existing processes. Knowledge and experience leveraging both telephony solutions and business process improvements.

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