Claims Representative II - St. Louis - Casualty Unit

Saint Louis, Missouri
Not Specified
Sep 15, 2016
Nov 14, 2016
Job Type
Not Specified
Career Level
Not Specified

AAA Automobile Club is seeking a...

Claims Representative II

This position handles moderate to higher complexity casualty claims matters involving material damage, property and/or liability lines of insurance written by the Inter Insurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation, and negotiation of moderate to higher complexity casualty claims. Employ discretion and independent judgment to ensure compliance with state and federal law using established company, technical, and customer service best practices. Job duties include conducting phone and /or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statement from insureds, claimants and witnesses. Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data. Negotiate within settlement authority with insureds and claimants to resolve first and third party claims. Update database production report and document and update claim files via company systems. Control expenses for areas of responsibility. Perform other duties and responsibilities as assigned or required.


Four year college degree or equivalent combination of education and experience required. Evidence of continuing education (i.e. industry designations) preferred. Ability to service claims of low, moderate and higher complexity as normally acquired through 5-15 years multi-line experience. Advanced understanding of vehicle repair procedures and issues or building repair procedures and issues or third party liability issues. Moderate computer and line of business technical software skills required. Moderate knowledge of fault assessment and subrogation principles required. Moderate leadership competencies necessary. Advanced organization and planning recognition skills required. Advanced oral and written communication skills required. Advanced interpersonal skills required. The office based position physical requirements include standing, sitting, bending, lifting (up to 15 lbs).

Benefits include: a full benefits package including, medical, dental, vision, paid vacation/sick, and 401(k). All offers of employment are conditional pending a favorable hair analysis drug test result background check and MVR check.

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