Director Telecommunications

Pittsburgh, Pennsylvania
Not Specified
Sep 14, 2016
Nov 13, 2016
Job Type
Not Specified
Career Level
Not Specified
The Director of Telecommunications plans, designs, implements and maintains AAA East Central's telecommunications strategy for voice and data networks, including infrastructure for all sites. Voice systems include corporate and branch office phone systems and call centers using AVAYA, CMS and Nortel systems. Data network involves AT&T mpls data network. Responsibilities are to:
  1. Establish ongoing strategies to improve efficiencies of networks.
  2. Oversee voice and data networks, including phones, call management systems, accompany voice systems and video conferencing.
  3. Design and oversee voice and data development plans and implement projects.
  4. Develop, implement and maintain policies, procedures, and training plans for voice and data systems administrators.
  5. Establish and maintain positive relationships with 3rd party vendors. Negotiate data and voice contracts, SOWs and handle any vendor disputes.
  6. Research emerging voice and data technologies, services, protocols and standards.
  7. Develop and conduct testing of disaster recovery plans.
  8. Coordinate with Call Center management on short- and long-term improvements.
  9. Research improvements for usage of voice 800 numbers.


  1. High School or equivalent plus post-secondary technical training or courses in related field. College degree in telecommunications, computer science or information science preferred.
  2. 5-10 years experience in telecommunication field management, including voice and data vendors.
  3. Direct technical working knowledge of AVAYA and CMS systems.
  4. Strong working knowledge of telecommunication vendor environment.
  5. Ability to analyze and provide solutions to issues that arise from voice and data system installations.
  6. Strong detail orientation with ability to work through difficult situations.
  7. Possess a strong desire to learn and search out new technology solutions.
  8. Must possess valid state driver's license and maintain safe driving record.
  9. Ability and willingness to occasionally work irregular hours.

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