Customer Service Rep - Bilingual English - Spanish preferred

Miami, Florida
Not Specified
Sep 12, 2016
Nov 11, 2016
Job Type
Not Specified
Career Level
Not Specified

Assurant is hiring a Bilingual (English/Spanish) Sales Savvy Customer Service/Sales Representative in our Cutler Bay, Miami, FL office.

As a Customer Service Representative, you are responsible for resolving inbound customer issues and inquiries in a fast-paced call center environment. You will provide front line, direct contact with clients and customers with a focus on sales and retention, while creating an environment that is easy for customers to do business with Assurant, and communicates the customer's value to the company. Additional responsibilities include assisting customers in purchasing, upgrading and or retaining insurance products by presenting an accurate description of available features and benefit. Key Responsibilities:
  • Respond to questions concerning customer benefits, and resolve product inquires
  • Document necessary account information and offer custom solutions that benefit the customer and Assurant.
  • Identify areas of sales opportunity to solicit company programs on calls.
  • Deliver results measured by customer satisfaction, efficiency, quality, retention and sales metrics.
Training hours will be Monday through Friday, 8:00am to 5:00pm, After training, work schedule will be Monday through Friday from 11:00am to 8:00pm

Basic Qualifications:

  • High School Diploma or GED
  • 1 year experience in a call center or retail environment providing customer service and/or sales assistance
  • 1 year computer experience including Outlook, Microsoft Word and Excel.
  • Able to train Monday through Friday 8-5pm and after training work Monday through Friday 11-8pm.
Other Skills:
  • Customer Service focused.
  • Energetic with excellent verbal-selling skills.
  • Proficient in both Word and Excel.
  • Excellent verbal communication skills.
  • Detail-oriented, well-organized and able to make sound decisions.
  • Must be able to work independently, as well as part of the Lending Solutions Direct Sales and Service Team.
  • Candidates should possess ability to adapt easily to process/client changes and show a willingness to learn from training and evaluation.
Preferred Qualifications:
  • Bilingual (English/Spanish) strongly preferred!
  • Proven to meet sales goals.
  • Prior insurance experience
  • Prior call center experience
Representatives must successfully complete the P&C License preparation course and/or Life & Health preparation course within 6 months of the date of hire as well as obtain the corresponding Florida P&C 215 or 20-44 licenses and/or the Florida Life & Health License 215 within 2 months of completing the course. Assurant Specialty Property is a leading provider of insurance services in partnership with financial institutions, mortgage lenders, manufactured home sellers, auto finance companies, property managers and their customers. Services include insurance tracking and management, lender-placed homeowners insurance, and property and personal coverage such as renters, farm and flood insurance. With more than 5,000 employees across the country, including executive offices in Atlanta, Assurant Specialty Property serves clients and customers in all 50 states.