Field Manager (AAA Emergency Road Service)
- Career Level
- Not Specified
make a difference.
If you are a career-minded, service-driven professional looking to join
a fast paced organization then you have come to the right place.AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member
AAA EAST CENTRAL is looking for an energetic, driven, and talented
individual to join our team as a Field Manager that is
available in the Emergency Road Service department at the Allentown Headquarters office on Hamilton Street.
- Oversees the day-to-day operation of all assigned
emergency road service (ERS) facilities to meet or exceed all quality
performance standards in a cost effective manner. Accordingly implements any changes
necessary to comply with quality standards.
- Ensures all external strategies and training
objectives are implemented and carried out to assigned contractor group.
- Responsible for ERS facility visitations, when
appropriate, to review new programs/procedures, provide training,
personally discuss any sub-standard performance and/or to enhance
contractor relations. Maintains a
monthly log to record all visitations and actions.
- Provides timely and accurate follow-up on daily ERS
extra payment requests, ERS facility mis-paid calls, and member ERS
- Responsible for attending scheduled ERS/Approved
Auto Repair (AAR) meetings and implementing plans to enhance efficiency,
training and service delivery while reducing costs.
- Provide support to the day-to-day operation of the
AAR facilities to ensure adherence to program criteria, AAA National
office quality standards/reports, facility visitations and timely
investigation and resolution of all member inquiries.
- Performs other duties as assigned by the Director
of Automotive Services to ensure that all Automotive Services quality
standards and member expectations are met.
degree in business (preferred) or 3-5 years related experience with strong
knowledge of road service and tow truck operations preferred.
ability to manage, coordinate and influence others.
to work independently, prioritize and successfully complete multiple projects.
be able to identify and define issues, collect data, establish facts and draw
to communicate effectively, both verbally and in writing, with members,
contract stations and department staff.
literacy including experience with word processing and spreadsheet
software. Basic understanding of
database programs and software preferred.
possess and maintain valid State vehicle drivers' license.
- Successful completion of Auto Club pre-employment
assessments, background, DMV record, and drug screenings.
- Health Coverage for Medical, Dental, Vision
- Paid time off including Vacation, Illness and
- Life Insurance & Disability Coverage
- 401k Savings Plan
- Employee Discounts
- Career opportunities across multiple business lines
Apply Directly Online At:
members for life by exceeding our members' expectations
valuable products and legendary service.'
AAA is an Equal Opportunity
To apply for this position please CLICK HERE