Field Manager (AAA Emergency Road Service)

Allentown, Pennsylvania
Not Specified
Sep 10, 2016
Nov 09, 2016
Job Type
Not Specified
Career Level
Not Specified

Teamwork. Integrity.

Together, we
make a difference.

If you are a career-minded, service-driven professional looking to join
a fast paced organization then you have come to the right place.
AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member


AAA EAST CENTRAL is looking for an energetic, driven, and talented
individual to join our team as a Field Manager that is
available in the Emergency Road Service department at the Allentown Headquarters office on Hamilton Street.

  • Oversees the day-to-day operation of all assigned
    emergency road service (ERS) facilities to meet or exceed all quality
    performance standards in a cost effective manner. Accordingly implements any changes
    necessary to comply with quality standards.
  • Ensures all external strategies and training
    objectives are implemented and carried out to assigned contractor group.
  • Responsible for ERS facility visitations, when
    appropriate, to review new programs/procedures, provide training,
    personally discuss any sub-standard performance and/or to enhance
    contractor relations. Maintains a
    monthly log to record all visitations and actions.
  • Provides timely and accurate follow-up on daily ERS
    extra payment requests, ERS facility mis-paid calls, and member ERS
    complaint/damage reports.
  • Responsible for attending scheduled ERS/Approved
    Auto Repair (AAR) meetings and implementing plans to enhance efficiency,
    training and service delivery while reducing costs.
  • Provide support to the day-to-day operation of the
    AAR facilities to ensure adherence to program criteria, AAA National
    office quality standards/reports, facility visitations and timely
    investigation and resolution of all member inquiries.
  • Performs other duties as assigned by the Director
    of Automotive Services to ensure that all Automotive Services quality
    standards and member expectations are met.


  • Bachelor's
    degree in business (preferred) or 3-5 years related experience with strong
    mechanical aptitude.
  • Demonstrated
    knowledge of road service and tow truck operations preferred.
  • Proven
    ability to manage, coordinate and influence others.
  • Ability
    to work independently, prioritize and successfully complete multiple projects.
  • Must
    be able to identify and define issues, collect data, establish facts and draw
    valid conclusions.
  • Ability
    to communicate effectively, both verbally and in writing, with members,
    contract stations and department staff.
  • PC
    literacy including experience with word processing and spreadsheet
    software. Basic understanding of
    database programs and software preferred.
  • Must
    possess and maintain valid State vehicle drivers' license.
  • Successful completion of Auto Club pre-employment
    assessments, background, DMV record, and drug screenings.

  • Health Coverage for Medical, Dental, Vision
  • Paid time off including Vacation, Illness and
  • Life Insurance & Disability Coverage
  • 401k Savings Plan
  • Employee Discounts
  • Career opportunities across multiple business lines
    and states

Apply Directly Online At:

members for life by exceeding our members' expectations

valuable products and legendary service.'

AAA is an Equal Opportunity

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