Desktop Engineer

Bedford, Texas
Not Specified
Sep 10, 2016
Nov 09, 2016
Job Type
Not Specified
Career Level
Not Specified

Title_Desktop Engineer_

About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.

PositionDesktop Support Specialist

LocationTX, Bedford

DescriptionJob Definition
  • Desktop Support Specialist will have overall responsibility for the entire organization's desktop, laptop and Virtual Desktop environments, including hardware, software and peripherals.
  • This Desktop Support Specialist will assists Business Units with technical support of desktop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The employee in this position also assists in the maintenance and testing of network servers and associated equipment.
  • The Desktop Support Specialist's responsibilities require independent analyses, communication and problem solving.
  • Work is performed with little supervision and requires initiative and judgment. Authority
  • The Desktop Support Specialist has the authority to access end user desktop and laptops to provide support and resolution of issues affecting performance and efficiency.
  • Assists the business with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Duties and Responsibilities
  • Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Support for connectivity issues (in conjunction with Network Manager) to home-workers, mobile staff, etc.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Provide recommendations to improve flow and function of the Support Desk.
  • Deploy equipment as needed (new hires, approved replacements, etc.)
  • Receive equipment orders and update inventory
  • Manage and complete projects as assigned 100% of time.
  • Document all pertinent end user identification information, including name, contact information, and nature of problem or issue.
  • Prioritize and schedule problems. Escalate problems (when required) to System Administrators after all resolution attempts and research attempts are exhausted or limited rights prevent applying the resolution.
  • Record, track, and document the help desk request problem-solving process.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolutio

    Open Date9/7/2016

    Position Requirements
  • College degree in computer science and/or equivalent work experience.
  • HDI Support Center Team Lead (HDI-SCTL) or HDI Support Center Analyst (HDI-SCA) certifications are preferred.
  • Experience with Service Now
  • ITIL V3: Achieving Foundation Certification is preferred.
  • Very strong customer service orientation.
  • Ability to present ideas in business friendly and user friendly language.
  • Extensive experience with core insurance software applications and processes.
  • Proven analytical and problem-solving skills.
  • Knowledge of basic computer hardware.
  • Experience with desktop and server operating systems.
  • Extensive application support and Citrix experience.
  • Working knowledge of a range of diagnostic utilities.
  • Bilingual in Spanish
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Willingness to travel to local locations when needed
  • Some phone support may be needed


    Req NumberINF-16-00030


    Number of Openings1

    Employee Referral Eligible

    Employee Referral PayoutThis position is currently accepting applications.
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