Service Team Supervisor - Commercial Insurance - Chicago IL

Location
Chicago, Illinois
Salary
$60-90k plus benefits pkg
Posted
Sep 06, 2016
Closes
Nov 05, 2016
Ref
MNN5997
Job Type
Full Time
Career Level
Manager

About the Commercial Insurance Service Team Supervisor

In a management position, you’ll join a Chicago insurance brokerage with a philosophy driven by continuous improvement, employee development and internal perpetuation. To achieve this, the agency needs you in a leadership role to institute policies and monitor performance of a property and casualty account management team.  Your primary focus will be the implementation and execution of high quality customer service.  Employees, clients and underwriting partners will all benefit from improved performance. 


Requirements:

  • Four-year college degree is required.
  • Strong proficiency with commercial insurance terminology. 

You must be able to handle essential responsibilities like:

  • Employee development and career pathing. Conduct training and continuing education sessions.
  • Monitor performance and set benchmarks
  • Interview and hire; conduct performance reviews; take corrective action
  • Structure support teams; assign books of business.
  • Resolve escalated client conflicts.