INV-ITSM Process Mgr-Lead Cons

4 days left

Northbrook, Illinois
Not Specified
Sep 02, 2016
Nov 01, 2016
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The ITSM Process Manager Technician will lead the efforts to develop, document, implement, and drive the activities around managing our ITSM Processes and will conduct monitoring for process/Inventory accuracies through the use of internal controls, metrics and reporting. These duties will be conducted in the normal course of operations through ITSM process management activities, comparisons, reconciliations and other routine actions. The ITSM Process Manager – Technician will be responsible to implement and maintain the ITSM Process Management Strategy and will drive day to day activities across one or more Investments Technology groups to ensure that the Area Process Management approach is effectively managed and maintained from a governance and on-going operations perspective.

Job Responsibilities

Key Responsibilities

Understands advanced concepts and navigates the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple ITSM Processes.

Acts as an authoritative source of knowledge for one or more ITSM processes.

Manages the design, implementation and/or coordination for one or more ITSM Process policies, roles and responsibilities, and compliance.

Manages an ITSM Process within Allstate and for the performance, maturity, and compliance of the ITSM Process.

Manage and determine the tools and processes to gather and create ITSM Process requirements or process improvements.

Manages and drives Continual Service Improvement across one or more ITSM Processes.

Manages the development and delivery of Executive Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs.

Manages the communication, marketing, and training for the one or more ITSM Processes.

Manages the escalation / communication of risks and issues as appropriate.

Manages and drives industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution.

Manages design, implementation s and/or coordination the ITSM Process services.

Manages and support analysis of ITSM Process execution, efficiency, effectiveness, and process management activities as required by the Process Owners and other organizations.

Manages the analysis and recommendations for ITSM Process cost saving opportunities.

Job Qualifications

• Responsible for the development and execution of the ITSM Process and integration across processes
• Responsible for the effectiveness of the process
• Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
• Leads the appropriate ITSM Process boards and committees
• Leads the process Continual Service Improvement efforts

Skill Sets
• ITIL v3 Foundations Certification
• 2 ITIL Intermediate or Expert Capability Certificate (appropriate processes)
• Cobit Framework Foundations
• Deep Knowledge with the related ITSM Processes and Polices

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.