Account Manager Employee Benefits; Charlotte, NC

Location
Charlotte, North Carolina
Salary
$55k-$70k
Posted
Sep 02, 2016
Closes
Nov 01, 2016
Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Third Party Administrator is seeking an Account Manager to work out of the Charlotte NC office. Excellent opportunity for someone who enjoys client facing role, partial tele-commute possible. In this role, you will be responsible for the overall relationship with the client and broker/consultant from implementation, everyday problem resolution through renewal activities. The Account Manager will maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client. Also, you will be responsible for the service delivery of our client’s products and services that ensure client satisfaction.   Implementation and ongoing duties of new groups, Ongoing day-to-day involvement with assigned clients, Problem solving/issue resolution, communicating and managing escalated issues, Coordination of communication with client/internal departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc., Personal contact with clients – phone calls, visits. Requires Bachelor’s Degree or 3-5 years of related experience with a thorough understanding of self- funding and employee benefits plans, Current NC LAH license.