Customer Service Representative - Call Center

Altamonte Springs, Florida
Aug 22, 2016
Oct 21, 2016
Customer Service
Job Type
Full Time
Career Level
Not Specified

Job Description: 

  • Provides customer service for external and internal customers.
  • Receives and processes all first notice of loss according to the established individual program handling guidelines for assigned client/program.
  • Makes follow-up phone calls and vendor assignments as requested


  • Must possess a High School Diploma, higher education a plus.
  • Bi-lingual abilities (Spanish) a plus
  • 2+ years of call center customer service experience preferred.

Technical Skills:

  • Must possess excellent written and verbal communication skills.
  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. (Microsoft Office platform.)


  • Position requires poise, tact and diplomacy at all times.
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.


  • Requires long periods of sitting
  • Requires working indoors in environmentally controlled conditions
  • Requires lifting of files and boxes up to approximately 20 pounds
  • Repeated use of keyboard, mouse and exposure to computer screen

Essential Duties and Responsibilities:

  • Provide telephone service and assistance to all company customers and other claim related parties
  • Lead the caller through the first notice of loss reporting process.
  • Obtain information from caller to verify the accuracy and completeness of information being reported.
  • Record and properly enter all newly reported losses
  • Respond to customer inquiries in a polite, timely and accurate manner
  • Make follow-up phone calls to obtain necessary information
  • Make assignments to vendors as instructed by unit managers or adjusters
  • Process first notices of loss in accurate and timely manner
  • Enter and maintain required claim information into company claim system
  • Notify appropriate technical personnel regarding both new losses and technical inquiries on existing losses