Claims Field Manager - Houston, Texas
- Career Level
- Not Specified
Supervise the field adjusting functions and employees for Non-CAT Property Claims, aligning their actions to ensure achievement of key organizational initiatives.
Essential Functions and Responsibilities:
- In conjunction with the Texas Claims Director, establishes specific goals for claims handling and develops and implements a tactical plan to support goal attainment relative to productivity, loss ratio, loss and loss adjustment expenses and other agreed upon metrics. Will be responsible for reporting and ensuring are achieved by the team.
- Provide day to day administrative and technical supervision of a staff of Claims Adjusters whose primary tasks are the investigation and adjudication of property claims through in-person inspection, meeting with clients and written and electronic communication.
- Will oversee file handlers to ensure that file handling and loss estimating meets company standards and statutory guidelines.
- Work with Claims Operations to implement operational best practices that support the required technical competencies and customer service focus of the Claims organization.
- Manage quality assurance and serve as a technical resource for subordinates and others in the organization. Resolve elevated calls from customers.
- Grant authority on claims reserves and payments.
- Administer annual performance evaluations, and provide regular performance feedback and training and development opportunities to employees.
- Minimum five (5) or more years claims adjusting/examining handling modest to complex claims in a homeowner’s driven personal lines insurance environment.
- Minimum Bachelors degree in business or other relevant field, from an accredited institution or equivalent combination of relevant education and experience;
- Understanding of homeowner’s property claims coverage and processes;
- Possesses a functional and continuously developing knowledge of current and emerging legal and regulatory requirements and procedures;
- As required by regulatory entities to include a Texas Property & Casualty or General Adjuster license and maintained in good standing.
- Relevant professional designations and certifications highly desirable. (CPCU, AIC, SCLA, etc.)
- Current Texas driver’s license and acceptable driving history is required. License must be valid at all times and maintained in good standing.
- Automated Claims System, databases and the internet including skill with Microsoft Office Applications, including Outlook, Word, Windows and Excel, Xactimate or Symbility and other industry specific applications preferred
- Bi-lingual English/Spanish preferred
- Ability to travel as needed for training or meetings, settlement of claims, and ride alongs/reinspections with direct reports.